This Refund Policy applies to products purchased through affiliate links on the Crisanteme Ltd website (crisanteme.com). Please note that Crisanteme Ltd is an independent editorial platform and does not directly sell products. All purchases are completed on third-party merchant websites. However, we have negotiated return and refund protections with our affiliate partners on behalf of our readers.

1. 30-Day Satisfaction Guarantee

Products featured and purchased through our affiliate links are covered by a 30-day satisfaction guarantee from the date of delivery, subject to the terms below. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within this period.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The return request is initiated within 30 calendar days of delivery
• The item is in its original condition, unused, and in the original packaging
• All included accessories, manuals, and documentation are included with the return
• You can provide proof of purchase, such as an order confirmation email or receipt

Items that show signs of wear, damage not caused by shipping, or missing components may be subject to a partial refund or may not be eligible for refund at the discretion of the merchant.

3. Non-Returnable Items

Certain items are exempt from our 30-day return policy and cannot be returned, including:

• Software licences and digital downloads that have been activated or redeemed
• Gift cards and vouchers
• Items marked as final sale or clearance at the time of purchase
• Personalised or custom-configured products that have been built to your specifications
• Consumable items such as cleaning kits or lubricants that have been opened

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our support team at [email protected] with your order number and reason for return
2. We will provide you with a Return Merchandise Authorisation (RMA) number and the appropriate return address
3. Pack the item securely in its original packaging with all accessories and documentation
4. Include the RMA number clearly on the outside of the package
5. Ship the package using a tracked delivery service. We recommend retaining your tracking number until the refund is processed

Return shipping costs are the responsibility of the customer unless the item is defective or the wrong product was shipped. In such cases, we will provide a prepaid return label.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 5 to 10 business days. The refund will be issued to the original payment method used for the purchase.

Please note that depending on your payment provider, it may take an additional 3 to 5 business days for the refund to appear in your account. We are not responsible for delays caused by banks or payment processors.

6. Exchanges

If you wish to exchange an item for a different variant (for example, a different switch type or colour), please initiate a return for a refund and place a new order for the desired item. This ensures the fastest processing time and guarantees availability of your preferred configuration.

7. Damaged or Defective Items

If you receive an item that is damaged during shipping or has a manufacturing defect, please contact us within 48 hours of delivery at [email protected] with photographs of the damage and your order details. We will arrange for a replacement or full refund at no additional cost to you, including return shipping.

8. Late or Missing Refunds

If you have not received your refund after 15 business days from our confirmation that it was processed, please take the following steps:

1. Check your bank account and credit card statement again
2. Contact your credit card company or bank, as processing times can vary
3. If you have done all of this and still have not received your refund, contact us at [email protected] and we will investigate on your behalf

9. European Union Cooling-Off Rights

If you are a consumer residing in the European Union, you have the right to cancel your order within 14 days of receipt without giving any reason. This right is in addition to our 30-day satisfaction guarantee. To exercise your right of withdrawal, you must inform us of your decision in writing before the 14-day period expires.

10. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our affiliate partner policies or for other operational, legal, or regulatory reasons. Please revisit this page regularly to stay informed about your rights and our procedures.

11. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: [email protected]
• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• Phone: +44 20 7946 0958